The experience of our BG employees is broad. We believe that is part of what makes us great at serving those we work with and each other. If you bring a willingness to learn, we will provide all the necessary training. All training and licensing expenses are covered by Breitenfeldt Group. You are part of a team when working at BG, meaning you will be surrounded by a supportive community who you can count on to provide kindness, collaboration, and mentorship.
Position Start Date: September 8th, 2026 Position End Date: December 8th, 2026
Location
MN- Long Prairie, Maple Grove
As a member of the phone intake team at Breitenfeldt Group, your primary responsibility is to greet members and prospects, collect information, and direct individuals to the appropriate department or team member. This temporary seasonal position supports our team during Medicare’s busiest enrollment period and plays a critical role in delivering exceptional service to those seeking Medicare guidance.
Breitenfeldt Group will provide comprehensive training on company systems, customer service expectations, HIPAA compliance, and Medicare basics. If you enjoy helping others, working in a collaborative environment, and being part of a team that makes a difference, this opportunity may be right for you.
Benefits
• Competitive pay
• Opportunity for overtime during the peak enrollment period
• Extensive paid training
• Retention bonus based on successful completion of employment term
Responsibilities
You will:
• Always ensure confidentiality and control access to sensitive information.
• Answer voicemails and return calls or direct tasks to the appropriate team.
• Ensure full customer satisfaction and maintain a friendly, helpful demeanor.
• Schedule appointments for members and prospects.
• Greet members and prospects and, when applicable, verify protected health information (PHI) and other pertinent information prior to notifying the appropriate team or team member of their arrival.
• Maintain a clean and orderly reception area.
• Maintain a log for any maintenance services performed in the office.
• Order office supplies as needed for the office location.
• Process and distribute postal mail based on the needs of the office location.
• Record customer interactions and data by documenting notes appropriately in company systems.
• Run special errands for the office as needed.
• Strive to maintain a positive atmosphere within the department.
• Update databases with returned or undeliverable mail.
• Work together as a team to keep each other informed of internal updates and industry changes to ensure current and effective strategies are in place.
• Work with members and prospects in person, over the phone, and through email to identify their needs and transfer them to the appropriate team or team member.
• Ensure signs are posted and updated for office holiday closings, agency meetings, and other office communications.
• Support the organization during Medicare’s Annual Election Period by ensuring callers and visitors receive timely and accurate assistance.
Qualifications
• High school diploma or equivalent required.
• Customer service, reception, administrative, call center, or healthcare experience preferred.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong attention to detail and organizational skills.
• Comfortable learning and working within multiple computer systems.
• Positive attitude and willingness to support team success.
The company reserves the right to add or change duties at any time.
About the Role
During your first weeks with Breitenfeldt Group, you will receive training designed to prepare you for success. Beginning October 1, you will help support members and prospects during Medicare’s Annual Election Period (AEP), ensuring they are connected with the right resources and team members. Your professionalism, attention to detail, and commitment to exceptional service will help create a positive experience for every individual who contacts our organization.
As a Temporary Intake Specialist, you will play an important role in supporting both our members and our team during the most impactful season of the year.
How to Apply
Send your resume to: jobs@bghealthplans.com
It’s at the core of everything we do! Our culture focuses on being supportive, considerate, and friendly. These characteristics are essential to the work we put in every day.
We utilize the power of the group! Everyone at BG works together to make sure our members and prospective members are taken care of.
You bring a willingness to learn and we’ll train you in all things health insurance! Our group is passionate about making sure every employee has the opportunity for growth and fulfillment.
